Please email our customer services team at help@pixly.co.uk

Returns are accepted within 7 days of delivery. Unfortunately we are unable to accept returns on personalised items unless there are damages, defects or faults with the goods.

We promise our experienced customer service team will help make the returns process as smooth as possible. Please email our customer services team at help@pixly.co.uk for help.

We are sorry there is a problem with your order. Please contact our customer services team and a member of the team will be happy to help.

help@pixly.co.uk
01322 837 685
Lines are open from 9:30am to 5:00pm.

Please email our customer services at help@pixly.co.uk with details of your order and a brief description of the damage. 

Please also attach images showing the damage to the product, as this will be required if we are to file a claim with the couriers.

In most cases we may be able to offer replacements for damaged items.
We promise our experienced customer service team will do whatever they can to assist with the issue.

For further details please read our 'Delivery & Returns’ policies.

Please contact our customer services team via help@pixly.co.uk with a brief description of the reason for your return.

Our customer services team will help assist with the returns procedure, specific to your request.

Our returns address is:
Turquoise
Unit D1 (Rear of London House)
Thames Road
Crayford
Kent
DA1 4SL

Returns are accepted within 7 days of delivery.
Please note, we are unable to accept returns on personalised items unless there are damages, defects or faults with the goods in which case replacements will be provided wherever possible.

Trouble arranging a return? Let us know and we can help arrange this on your behalf.

help@pixly.co.uk 
01322 837 685
Lines are open from 9:30am to 5:00pm.

For further details please read our 'Terms & Conditions' and 'Delivery & Returns’ policies.

Once we receive the returned goods your refund will be processed as soon as possible.

If you have not yet received your refund please e-mail our customer service team at help@pixly.co.uk.